Refund policy
Returns, Cancellations & Shipping
PARICO Medical supplies professional-grade medical equipment intended for clinical and institutional use. The following policy governs order cancellations, returns, freight, and credit issuance.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@paricomedical.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@paricomedical.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@paricomedical.com.
1. Return Authorization (RMA Required)
No merchandise may be returned without prior written authorization from PARICO Medical.
To request a Return Merchandise Authorization (RMA), contact:
support@paricomedical.com
Returns received without an RMA number will not be processed and may be refused or returned to the sender at the customer’s expense.
2. Standard Return Window
Eligible products may be requested for return within 30 calendar days from the date of delivery, unless otherwise specified on the product page or sales agreement.
Return approval is not automatic and may be subject to manufacturer authorization.
3. Restocking Fees & Credit Terms
Approved returns are subject to:
- A restocking fee of up to 25%
- Deduction of original outbound shipping charges
- Customer responsibility for return freight
If a return is approved due to PARICO Medical error (incorrect item shipped), 100% credit including shipping will be issued.
Unused products returned in original packaging may receive up to 75–90% credit, depending on product condition and manufacturer terms.
Returned products will be inspected. If the condition is misrepresented, PARICO Medical reserves the right to adjust credit or apply additional inspection or handling fees.
4. Non-Returnable Items
The following items are not eligible for return:
- Special-order or custom-configured products
- Assembled, installed, or powered equipment
- Replacement parts (unless shipped in error)
- Clearance or final sale items
- Products returned outside the authorized period
- Electric treatment tables and other powered capital equipment are not returnable once assembled or connected to power unless confirmed defective under warranty.
5. Order Cancellations
Orders may be cancelled within 24 hours of placement, provided the order has not entered processing or shipment.
Orders cancelled after 24 hours or after processing may be subject to a restocking fee of up to 25%.
Orders may not be cancelled once shipped. Customers may refuse delivery; however, standard return terms and freight charges will apply.
6. Freight Damage & Claims
All shipments must be inspected immediately upon delivery.
If freight damage is observed:
- Note damage clearly on the carrier’s delivery receipt before signing
- Take photographs of packaging and product
- Notify PARICO Medical within 24 hours
- Failure to report damage within 24 hours may limit claim eligibility.
If replacement parts are preferred instead of return, PARICO Medical will coordinate promptly. If a full return is requested, standard return terms apply.
7. Shipping & Delivery Terms
Standard freight includes dock-to-dock delivery or liftgate service for palletized items unless otherwise arranged.
Inside delivery, white-glove service, stair carry, room placement, or debris removal are not included unless specifically purchased.
Customers are responsible for ensuring delivery access, including:
- Adequate truck access (including 53’ trailer access if applicable)
- Clearance for palletized freight
- On-site personnel for receipt
Failure to accommodate delivery may result in additional freight charges or return shipping costs.
Residential delivery requires special arrangement and may incur additional fees.
Customers are responsible for disposal of packaging materials.